Returns & Exchanges

At Botnia, we want you to love your skincare ritual; if a product isn't the right fit for your skin, we offer returns or exchanges within 30 days of purchase. Our goal is to ensure your skin feels supported and nourished by our botanical formulas.

1

Initiate Your Request

Email our support team with your order number and the reason for your return to receive a pre-paid shipping label.

2

Prepare Your Package

Carefully pack the product in its original packaging to ensure it arrives safely back at our studio.

3

Ship It Back

Drop off your package at any authorized carrier location using the provided return label.

4

Receive Your Refund

Once we receive and inspect your return, we will issue a credit to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing